Customer Service

Resources “Customer service shouldn’t just be a department, it should be the entire company.” –Tony Hsieh eScribers Q4 2022 Newsletter Dear Clients & Friends, As a farewell to 2022, we thought we’d focus on our company’s most precious asset – our clients. A recent article in Forbes talked about the demand for better customer service […]

Contracts Made EASY

Resources Contracts Made EASY eScribers Q2 2022 Newsletter Dear Clients & Friends, eScribers is thrilled to announce that the Colorado Office of State Court Administrator has awarded us a statewide contract with the Colorado Judicial Department!  The master services agreement (“MSA”) allows any Colorado state court to contract with eScribers for transcription services without any further […]

Covid Fatigue

Resources COVID Fatigue eScribers Q1 2022 Newsletter Living with a pandemic for the last two years has truly taken its toll. We are frequently seeing media reports related to “COVID Fatigue” and similar stressors on the workforce. And the effects have been particularly harsh for court and agency workers. Shutdowns, statutory deadlines, major delays, workforce […]

Equal Opportunity Policy

eScribers Equal Employment Opportunity and Affirmative Action Policy​ eScribers Equal Employment Opportunity and Affirmative Action Policy is to apply to all employees and applicants. Policy 1. It is the Company’s policy to provide equal employment opportunity to all employees and applicants for employment without regard to race, sex, color, creed, religion, national origin, age, disability, […]

Best Practices for Remote Hearings

Resources Best Practices for Remote Hearings eScribers Q1 2021 Newsletter General guidelines Cell phone technology creates distortions, even when you do all you can to ensure the signals are all strong. Consider repeating the most important information, e.g., guilty v. not guilty, to ensure that no audio interference distorts the record. For those participating in […]

8 Best Practices for Returning to In-Person… When You Must

Resources 8 Best Practices for Returning to In Person…When You Must eScribers Q3 2021 Newsletter Obviously, some proceedings will return to the physical courtroom, hearing room, or conference room. Remember to be on time and to check and recheck addresses and parking. Check COVID requirements and be sure to bring your vaccination card or negative […]

A Guide to Coping with COVID Catch-Up

Resources A Guide to Coping with Covid Catch-Up eScribers Q2 2021 Newsletter 1. Rely more on high-quality digital recordings like those provided by FTR and Zoom, rather than requiring court reporters to be present. This will decrease your staffing needs and costs. 2. Use remote digital court reporters to as great an extent as possible when […]

8 Reasons to Stay Remote

Resources 8 Reasons to Stay Remote eScribers Q3 2021 Newsletter 1. Increased accessibility to justice: This is especially true for people who live in remote areas and people with limited mobility, limited financial resources, access to a car or good public transportation, or day care options. Almost everyone has a laptop or a smartphone, or […]