Frequently Asked Questions
Transcripts can be ordered on our website by clicking here and selecting the applicable jurisdiction where your proceeding was held. Alternatively, you can call our office direct at 800-257-0885 and we will take your order over the phone.
Electronic files can be uploaded for transcription on our website here.
We accept the following file types:
- Digital Audio and Video Files
- Teleconference (phone feeds)
We transcribe the following recording types:
- Court Hearings and Trials
- Law Enforcement Recordings
- 911 Calls
- Meetings and Interviews
- Dictations (ask us about our Dictation App!)
No, we commit to our ability to receive audio or video files of any length and often receive audio uploads from courts and agencies of an entire week’s worth of proceedings.
Our systems are compatible for most recording equipment, and we routinely access and transcribe from video files as well as audio.
Our turnaround times match our customers’ needs, and we regularly transcribe with short turnaround times.
To view pricing for your desired turnaround time, please go to our Order Transcript page and select the jurisdiction where your hearing was held.
Invoices can be paid on our website by clicking here.
We also accept payment by check and set up invoicing for agencies and other regular clients.
At eScribers we stress attention to detail, continually evaluating and enhancing our systems and processes to maintain quality control procedures and customer service unsurpassed in the industry.
eScribers’ customer care help desk is available by phone or email from 8am to 6pm Mondays through Fridays.
Our customer service team can be reached by email or by phone at 800-257-0885.
eScribers is an industry leader in legal transcription and reporting services for federal, state and municipal agencies and court jurisdictions nationwide. eScribers is equipped for very large and ongoing reporting orders. To connect with sales to learn more about how we can provide reporting services for you, please email us at firstname.lastname@example.org.
Yes, eScribers has been serving clients with a remote telephone conferencing line for over 5 years. In response to the COVID-19 pandemic, eScribers also developed an in-house video conferencing platform, which allows participants to seamlessly connect to a professional remote legal proceeding alongside an eScribers court reporter.
Yes, eScribers provides clients with unlimited, free transcript storage, when requested.
Yes, eScribers routinely transcribes single-voice and multi-voice legal proceedings, including, but not limited to, witness interviews, client interviews, depositions, sworn statements, testimonies, and telephone conversations (including 911 calls).
eScribers has also recently built a full suite of offerings for organizations that rely upon voice recording dictation for note taking while out in the field. Our suite makes note taking easy and effective by offering our clients both a dial-in and a custom-built smartphone application (for both iPhone and Android users). eScribers qualified legal transcribers then convert your organization’s dictations into the highest quality and accuracy transcripts, delivering a completed transcript within 24 hours (or less, upon request). To learn more about how our Single Speaker Dictation Suite can service your organization, connect to sales at email@example.com.
Yes, our systems are fully HIPAA compliant.
Quality assurance is our top priority. eScribers’ transcribers undergo intensive onboarding and are equipped with the best in market technology to ensure that all required formatting and terminology is accurate and consistent.
Additionally, eScribers has a seasoned, expert team of proofreaders who review each transcript before it is delivered to the client. Additionally, our Quality Control Manager conducts regular, random quality checks on a daily basis.
Though rare, should any client be less than satisfied with a delivered transcript, the client can contact eScribers by responding to the email they received regarding the transcript or at a “Help Desk” phone number that will be provided on all email transmissions and our website. eScribers will have a quality control expert review the transcript in comparison to the audio and address all concerns and make any necessary corrections within 24 hours of receipt, of course at no cost to the client. All errors will be handled in accordance with the client’s procedures.
Yes, we have certified transcribers who demonstrate a commitment to professional training and proficiency in legal transcription. eScribers has transcribers certified by Transcriber Training Academy (TTA), American Association of Electronic Reporters & Transcribers (AAERT) and NCRA.
Additionally eScribers is an active member of AAERT and our CEO, Aryeh Bak is AAERT-certified, as is our Quality Control Manager, Dena Farbman, and others on our management team.