“Customer service shouldn't just be a department,
it should be the entire company.”
–Tony Hsieh
eScribers Q4 2022 Newsletter
Dear Clients & Friends,
As a farewell to 2022, we thought we’d focus on our company’s most precious asset – our clients. A recent article in Forbes talked about the demand for better customer service in 2023.
We at eScribers have been hyper-focused on client care since our inception in 2005. We have always understood that our clients need:
- Fast access to accurate, timely and secure transcription and reporting services
- Easy to use, customizable systems
- To be able to reach a human who is knowledgeable about their contract and services to help whenever needed
- That human contact to be professional, fast, helpful and kind
We work every day to improve client experience, and our clients have shared their appreciation of our customer care excellence:
“I have been doing this over 20 years and as far as product quality, time to complete and ease of communicating with you folks. I have never worked with a better team!”
-NYS Office of Children & Family Services
“eScribers provides quality services in a timely and professional manner. The staff are responsive to our needs and a pleasure to work with. Thank you for the great service!”
-California Citizens Redistricting Commission
“The service provided by eScribers, and the control we have as a result, is unmatchable. The people at the company are amazing. I have zero complaints.”
-New Hampshire Judicial Branch
eScribers always responds to emails quickly. Their site is easy to. The completed transcript is always accurate and they always meet or exceed the delivery date.”
-Ocean County Prosecutor’s Office
“I would rate our relationship as excellent. eScribers consistently meets the needs of our court system and our customers. Everyone at eScribers, whether the CEO or client/customer focused staff, have excellent customer services skills.”
-Maine Judicial Branch
As we close out 2022 and head into 2023, please know all of us at eScribers are here to serve you with distinction. Please contact us for more information about all the ways we can do that.
Wishing everyone a wonderful and easy summer,
Aryeh Bak, CEO
